All personal information received by MyM International in any format, is confidential and for that reason, we commit to treat it in that manner, understanding privacy a priority for our personal and the way our processes and services are provided (Packing, loading, transportation, unloading and administrative processes). Personal information will never be sold or shared under any circumstances, unless required by authorities or the exceptions marked on this document
MyM International CEO
In MyM International we take privacy very serious. To set the basis for this policy, we stand on the following principles:
Trust: Privacy is based on trust. The trust you bring us when you share your personal information sets an equal relationship between you and MyM International. We will treat that information in a fair manner, using it only to provide a quality service. We will take the required actions to ensure that your information will never be available to other parties that can treat it for different intentions.
Transparency: You have the right to have clear information on how we treat your personal data. You have the right to know how we collect, treat and share your information. If you have any comments or questions, you always can contact us and address all questions in relation to these subjects. We are open to answer all of them in a clear manner.
Personalized attention: If you have any concern or doubt on how we treat your information, we commit to work in a prompt way to satisfy your inquiries or doubts. We know how important this is for you and we are glad to address any solution to make you feel safe.
Preventive actions: We understand that the best way to avoid misuse of your information is to implement preventive actions between our processes. We apply a variety of security locks and verifications to ensure privacy is a reality.
In accordance to the law: We have detected our international and regional legal frame in privacy. All the requirements have been identified and carefully taken to account so we can comply with all regulations. If there is no specific requirements in one scenario, we will apply common terms in this policy.
From outside Mexico:
EXCLUTIONS FROM THIS POLICY
Information collected in websites or applications not property of MyM International.
Information collected by third parties that claim to stay on behalf of MyM International without our consent.
Information collected in websites of third parties in wich MyM International is advertised but are not property of MyM International
Any other site has its own privacy policies, so we recommend you to read them carefully before you accept the use of such sites.
We’ll never collect, use, reveal or sell personal information without your consent. If for any reason we need to use it with different uses as declared, we will ask your permission before. If your decision is not to allow us to use it in other purposes, we will take all actions to ensure that your particular information will not be used.
In some cases your information can be treated in an anonymous manner for marketing behavior or tendencies for internal use in MyM International. However if you are not agree with this please contact us to set this as a specific requirement.
Any consent to use your information in other purposes never subrogates this policy nor its principles.
WHAT WE COLLECT AND WHAT USES WE HAVE WITH THAT INFORMATION.
Collected information might be classified in accordance to the intended use:
Customer identification: Name, address, contact data at home, office, email, etc.
Service requirements: Movement volume, inventory of content, origin and destination as well as dates for pick up and delivery
Legal requirements: Copy of personal id cards, green cards, visas, passports, traveling tickets, migration status documentation, insurance policy and custom requirements.
Quality analysis: Customer satisfaction surveys, recommendations, complains or comments.
INFORMATION COLLECTED AUTOMATICALLY IN OUR WEBSITES
We do not collect any information about you, your location, nor any other personal data through our websites.
Our websites can retrive information only when you share it in our online forms. For now our websites don’t use “cookies” or any other tools that automatically collect information about the visitor.
INFORMATION COLLECTED BY OTHER SOURCES
We can collect personal information by other sources: Commercial data bases, public data bases or third parties data bases where you have given permission to share it. That kind of data can include:
Adress (at origin, destination or any other provided for contact and services realization)
Phone numbers (mobile, work or other provided for contact)
WE SHARE YOUR INFORMATION WITH THIS THIRD PARTIES
In order to provide a quality service, we share your information in different stages of the services with third parties involved:
Mover agents at origin or destination
Custom brokers or agents
Insurance brokers or agents
Shippers, trucking or airlines
Ground transportation companies
Special services companies (towing, unions) as required by local regulations only
Any official organization requiring information by legal causes.
WE MIGHT SHARE YOUR INFORMATION IF NECESSARY
In day to day business we don’t share your information. However in certain situations might be required to:
• Enforce legal therms in our websites
• To develop investigations in case of suspect violation of this policy and principles
• To prevent from fraud or any technical vulnerability detected in the websites or our IT systems
• To comply with any legal action required by an official organization.
COMMITMENT FROM MYM INTERNATIONAL OF NOT TO SALE YOUR PERSONAL INFORMATION
Your personal information might not be legally protected in other countries as is in your original country. However we ensure that any third party that receives your data has understood the application of this policy and its principles no matter their local regulations. They have the right to use it only in the purposes that MyM International commits to them.
SAVING YOUR PERSONAL INFORMATION AND YOUR RIGHTS
We take all reasonable cautions to maintain safe all information collected and to demand to the third parties that take as well the same attitude towards information protection. The access to your information is restricted to avoid unauthorized access, misuse or misunderstanding on how such information should be treated.
You have the right to establish if:
You don’t want to be contacted by us in the future
Want a copy of the personal information records that we keep from you
Want to update, modify or eliminate your personal information from our records
Want to report any unauthorized use of your personal information
We ask you kindly to contact us and identify yourself to help us to process any of your inquiries.
Last update: September 2019